Responsible Gaming

We operate as an online gaming site and take player safety seriously. Our approach balances play with clear limits, practical tools and access to support. Goldenmina Responsible Gambling is our promise to provide controls in-account, guidance on spotting risky behaviour and routes to professional help. We encourage players to set deposit and time limits, use self-exclusion where needed and contact support early. Responsible play protects funds, wellbeing and enjoyment - please use the options below to manage activity and get help when you need it.

Player protection principles

Protecting players means clear tools, plain terms and easy access to help. We promote informed choices, voluntary limits and temporary breaks. Account controls are available so customers can act quickly if play becomes a concern.

Tools to manage gambling activity

Practical controls let you manage spend and time on-site. Use the settings in your account to apply limits and pauses. Tools work immediately and can be adjusted within the rules that apply.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add. Limits reduce risk and are applied to new deposits. Choose values that suit your budget and review them regularly.

Loss limits

Loss limits cap net losses over a chosen period. Activating a loss limit helps stop quick, repeated chasing. Check your account settings to enable or lower a loss limit when needed.

Time-outs and self-exclusion

Short time-outs and longer self-exclusion options are available. Time-outs offer a temporary pause; self-exclusion removes access for a set period. Both stop marketing contacts while active.

Recognising signs of problematic behaviour

Warning signs include spending more than planned, frequent attempts to recover losses, neglecting responsibilities and hiding activity. Mood changes, sleep loss and increased secrecy can also signal trouble. Early recognition helps reduce harm.

Staying in control

Create a budget before you play and stick to it. Use deposit and loss limits, set session reminders and avoid chasing losses. Take scheduled breaks and prioritise bills and commitments outside of gambling.

Goldenmina Responsible Gambling

Our responsible gambling pages explain your options and link to external support. Use account controls, contact support if you need assistance and follow the guidance provided on-site to stay safe.

Professional help and support organisations

If you need external support contact Gambling Help Online or Lifeline (13 11 14). For local assistance call the Gamblers Anonymous helpline or visit state-based services. If someone is at immediate risk, contact emergency services. Support is available 24/7 through national services and community organisations.