Contact Us
Need help? Our support team at Goldenmina is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient channels - live chat, email or phone. We can help with login problems, deposits, withdrawals and basic account queries. Expect prompt, practical replies and clear next steps to resolve issues. Available support covers web and mobile access, plus assistance with promotions and responsible gambling.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat, email; account help, technical concerns) |
| General Enquiries | [email protected] (payments, billing, general feedback) |
| Affiliate Enquiries | [email protected] (partnerships, commission queries) |
| Phone | +61 3 8591 4273 (voice & SMS support) |
| Working Hours | Mon-Fri, 08:00-22:00 AEST; Sat-Sun, 09:00-18:00 |
Email assistance
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please include a clear subject line, your full name and the email tied to your account. Provide up-to-date phone or secondary contact details if relevant. This helps our team respond faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Support requests are usually handled promptly; most inquiries are answered within one business day. Simple account questions and payment queries are resolved quickly, while complex issues - such as security checks or detailed investigations - may take longer depending on their nature. We’ll keep you updated by email or live chat until the matter is closed.
Feedback
Got feedback, suggestions or ideas to improve the site? Tell us - we read every message carefully and use your input to make the service and user experience better. Drop a note via live chat, email or the feedback form. Short or detailed, your feedback helps prioritise fixes, new features and clearer info across the site.